Associate/Mid-Level HR Employee Resource Center Representative

Job Summary

This entry/developmental or mid-level role within the Employee Resource Center learns to provide first point of contact support to employees, leaders, and HR peer groups on HR related issues, programs, policies, and processes.

Primary responsibilities include supporting Talent Aquisitions with pre-employment duties for requisitions, candidates, recruiters and hiring leaders. Daily work will include being the point of contact for the candidate through the pre-employment process to include coordinating interviews, background and medical testing up to onboarding.

Other potential future assignments could include but are not limited to, full life cycle of employment transactions and support, compliance documentation, payroll inquiries, time administration inquiries and support, benefit transactions, employee loans, military programs administration, HR emergency relief and response support, special payment and expense processing, HRIS role inquiries, general personnel history requests, legal human resource inquiries, HR policy inquiries, government and internal audit support, service award administration, termination and access revocation tracking, education assistance administration, verification of employment inquiries, and government benefit processing assistance.

Provides the highest level of customer service through interaction with employees, leaders, and HR peer groups through telephone, electronic, and case management systems. This level learns to assume responsibility for basic processes and first point of contact inquiries by employees via phone calls, case management, and chatbot. Processes include, but are not limited to, offboarding, onboarding, employee loan processing, education assistance processing, general document management, and general inquiry responses.

Required Knowledge, Skills, Abilities & Experience

Associate HR Employee Resource Representative:   1-2 years of related experience

HR Employee Resource Center Representative:  2+ years of related experience

Note: At least one year of related HR experience is a required qualification for either level (Associate or Mid-level).

Specific knowledge, skills, abilities and experience include:

• Proficient customer service skills; 
• Basic knowledge of human resources policies and programs;
• Good written and verbal communication and interpersonal skills;
• Program administration skills.
• Proficient personal computer skills and in-depth knowledge of Microsoft applications.

Highly preferred skills include:

• Proficient knowledge of hiring process to include Corporate Security and Human Resources policies and programs.
• Strong knowledge of company policies, programs and information systems (SAP, ServiceNow, and Success Factors) and relevant government regulations, including but not limited to HIPAA, ERISA, ADA, FMLA, and USERRA. 

Education Requirements

Required Degree (equivalency not accepted in lieu of required degree):   GED or High School Graduate

Licenses, Certifications, or Quals Description

Working Conditions

Other Working Conditions

Test Description

No Testing Required