Process Assistant II/III

Job Summary

• Under immediate supervision, this role performs a variety of routine clerical tasks that support a specific workflow or phase within a business process.
• Accountable for transaction of part(s) of business process.
• Work requires knowledge in the area of assignment as well as applicable department and company policies and procedures to accomplish the processing of information, documents or materials to include: setting up comprehensive records and files, preparing standard reports and charts, compiling data from various sources and forms, contacting other departments to obtain information and reconcile routine discrepancies, performing calculations involving complicated arithmetic, etc.
• Makes minor corrections, codes items, maintains record of documents processed.
• Informs departments of missing or incorrect data.
• Utilizes computer systems and/or other related equipment to record, store and retrieve information.
• Compiles regular and special reports using established formats and procedures.
• Performs basic clerical duties that are highly structured according to established procedures.
• Position will be filled at the appropriate level in series based on successful candidate's qualifications.

Required Knowledge, Skills, Abilities & Experience

• General office experience (2+ years for Process Assistant II, 5+ years for Process Assistant III)
• Ability to manage multiple activities and resources.
• Strong oral and written communication skills.
• Proficient computer skills. 
• Proficient skills using spreadsheet and word processing applications and SAP.
• Basic knowledge of company and department procedures.
• Basic analytical and problem solving skills.
• For Process Assistant III, comprehensive knowledge of company and department procedures associated with business process or function.

Education Requirements

High School Graduate / GED

Working Conditions

Test Description