Process Assistant I/II/III

Job Summary

Under immediate supervision, this role performs a variety of routine clerical and administrative tasks that support specific workflows and business processes. The position is responsible for executing portions of assigned business processes and ensuring the accurate processing of information, documents, and materials.

Work requires knowledge of the assigned functional area, as well as applicable department and company policies and procedures. Responsibilities include establishing and maintaining comprehensive records and files; preparing standard reports, charts, and other documentation; compiling data from multiple sources; contacting internal departments to obtain information and resolve routine discrepancies; and performing calculations requiring accuracy and attention to detail.

The role makes minor corrections, codes and processes documents, maintains records of completed transactions, and notifies appropriate departments of missing or inaccurate information. The incumbent utilizes computer systems and related technologies to record, store, retrieve, and manage information. Regular and special reports are compiled using established formats, procedures, and reporting requirements.

Additional responsibilities include supporting annual regulatory reporting requirements and processing miscellaneous invoices on behalf of Dominion Energy's Broadband team. The position performs highly structured clerical and administrative duties in accordance with established policies, procedures, and compliance standards.

Success in this role requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple administrative tasks while maintaining accuracy and compliance with established procedures.

Required Knowledge, Skills, Abilities & Experience

The knowleges, skills, abilities and experience required for entry into this job include the following:

Ability to manage multiple activities and resources. Ability to manage multiple activities and resources.Strong oral and written communication skills. Proficient personal computer skills. Proficient skills using spreadsheet and word processing applications and SAP. Basic knowledge of company and department procedures. Basic analytical and problem solving skills.

Process Assistant I: 0-2 years of exp. 

Process Assistant II: 2+ years of exp. 

Process Assistant III: 5+ years of exp.

Strongly prefer candidates with demonstrated Excel proficiency. 

Education Requirements

Required degree (equivalency not accepted in lieu of required degree):

High School Graduate , GED

Licenses, Certifications, or Quals Description

Working Conditions

Other Working Conditions

Test Description

This job requires recommended test results from SHL Microsoft Assessment(s) administered online during the employment selection process.

Microsoft Word - This test evaluates a candidate’s ability to perform certain operations in a simulated environment of Microsoft Word, and includes the following topics: Applying Illustrations and Graphics, Applying Page Layout, Creating Content, Creating, Printing, and Saving Documents, Formatting Content, Proofreading Documents and Reviewing, Maintaining, and Securing Documents.  

Microsoft Excel - This test evaluates a candidate's ability to perform certain operations in a simulated environment of MS Excel, and includes the following topics: Applying Formulas and Functions, Creating and Analyzing Data, Formatting Cells, Data, and Content, Managing Workbooks and Worksheets, Presenting Data Visually, and Printing and Views.

Microsoft PowerPoint - This test evaluates a candidate’s ability to perform certain operations in a simulated environment of Microsoft PowerPoint, and includes the following topics: Applying Transitions and Animations, Creating, Managing, and Saving Presentations, Formatting Presentation Content, Reviewing, Collaborating, and Delivering Presentations, and Working with Multimedia Elements, Images, and Illustrations.