Manager-Workplace Services

Job Summary

Leads the Workplace Services organization responsible for workplace experience, workplace planning and design, space planning, workplace standards, occupancy strategy, print services, mail services, records management, and related employee-support programs. Provides leadership for workplace solutions and enterprise support services that promote workforce productivity, effective space utilization, operational efficiency, information stewardship, and a consistent employee experience. 

Establishes workplace strategies, standards, service-delivery models, and resource priorities that align workplace environments and support services with business requirements and long-term organizational objectives. Establish workplace standards & policies, allocate resources, prioritize initiatives, approve workplace-service solutions within delegated authority, and manage consultants, vendors, and service providers. 

Oversees occupancy assessments, space-utilization analysis, workplace planning and design, facility-capacity planning, furniture standards, workplace reconfigurations, relocations, and employee-support services. Provides governance and operational oversight for records management, mail services, and print services, including records-retention compliance, document and information management, mail distribution, print production, service quality, and business-continuity requirements. 

Partners with Facilities Operations, Real Estate, Facilities Project Development, Facilities Project Management, Information Technology, Security, Human Resources, Supply Chain, and business-unit leadership to coordinate workplace initiatives, renovations, relocations, facility changes, and enterprise support services. 

Accountable for workplace-service performance, workplace standards, space utilization, records-management effectiveness, mail and print-service delivery, customer experience, vendor performance, budget management, employee development, and continuous improvement. Uses workplace, occupancy, service, and customer data to improve workplace functionality, workforce engagement, operational performance, and enterprise value.

Required Knowledge, Skills, Abilities & Experience

Experience 

• 8+ years of directly related experience in workplace services, workplace strategy, space planning, planning & design, facilities management, or related fields
• Demonstrated experience leading professional staff, consultants, vendors, workplace-service programs, or workplace-support organizations
• Experience supporting workplace planning, occupancy management, facility utilization, workplace operations, or related initiatives 

Workplace Strategy, Planning & Design 

• Experience developing workplace strategies, workplace standards, occupancy strategies, space plans, and service-delivery models
• Knowledge of workplace planning, workspace design, furniture systems, workplace standards, occupancy planning, and employee-support requirements
• Experience evaluating facility utilization, capacity requirements, workplace-performance opportunities, and space-allocation alternatives
• Ability to translate business and workforce needs into practical workplace solutions that support productivity, collaboration, compliance, and operational effectiveness 

Organizational Leadership & Service Delivery 

• Ability to lead, develop, and mentor workplace-services professionals and support-service teams
• Experience establishing priorities, allocating resources, managing workloads, and monitoring service performance
• Strong customer-service orientation and ability to improve workplace experiences and service outcomes
• Ability to balance long-term workplace initiatives with ongoing operational service requirements 

Workplace Operations & Program Management 

• Experience managing workplace-service programs, workplace-support initiatives, and employee-experience activities 
• Ability to establish service standards, operating procedures, and performance expectations 
• Experience implementing workplace improvements and organizational change initiatives 
• Ability to evaluate service performance and identify opportunities to improve effectiveness and customer satisfaction 

Vendor, Financial & Performance Management 

• Experience managing consultants, vendors, contracts, service providers, budgets, and performance metrics
• Ability to establish and monitor service-level expectations and address performance issues 
• Experience using workplace, occupancy, and service-performance data to support decision-making 
• Strong business judgment and resource-management skills 

Communication & Stakeholder Engagement 

• Strong communication, facilitation, presentation, and relationship-management skills
• Ability to build alignment among business-unit leadership, customers, consultants, vendors, and service providers 
• Ability to manage competing priorities and effectively communicate workplace recommendations and solutions 
• Ability to influence workplace, service-delivery, and operational decisions across multiple stakeholder groups

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor

Preferred Discipline(s): Facilities Management, Interior Design, Architecture, Business Administration, Workplace Strategy, or a related discipline.

Other disciplines may be substituted for the preferred discipline(s) listed above.

Licenses, Certifications, or Quals Description

Preferred or an equivalent professional credential:

• Professional designation such as Certified Facilities Manager (CFM)
• Facilities Management Professional (FMP)
• IFMA’s Workplace Strategy and Leadership certification
• Council for Interior Design Qualification (CIDQ)

Working Conditions

Other Working Conditions

Test Description

No Testing Required