LAN Administrator - TFF and West Broad

Job Summary

This role will be responsible for the following:

• Understands and applies the fundamental concepts, principles, practices, and procedures to carry out all aspects of the job
• Proficiently performs assignments having the knowledge, skills, abilities, and experience needed to carry out all aspects of the job
• Exercises independent judgment and decision-making in planning, organizing and conducting work assignments
• May receive instructions and guidance on unusual or complex problems and knows when to get others involved
• Effectively utilizes the proper resources to develop solutions and devise new approaches to problems encountered in work assignments
• Identifies and eliminates unnecessary work and non-value-added activities
• Advanced troubleshooting skills to resolve issues with applications not supported by IT application teams
• Proficiency in Windows 10/Office365 Products/Outlook/Teams
• Ability to interface with wide variety of clients
• Handle large volumes of imaging requests
• Proficiency in Service Now application
• Proficiency with Okta Authentication
• Proficiency with imaging via SCCM
• Must be able to troubleshoot and resolve any imaging issues for standard PC’s/laptops, toughbooks, tablets, etc.
• High volume of IT requests for hardware and software
• Experience supporting HP and OCE printers/plotters
• Potential for heavy lifting

Required Knowledge, Skills, Abilities & Experience

3+ years of experience in Toughbooks and Laptop imaging and support.

• Experience in data communications is desired. Data Communications can include troubleshooting issues with LAN/WAN, rugged devices, mobile devices, etc.  
• Incumbents should have a good understanding and knowledge of software applications and hardware. 
• Ability to lift up to 50lbs.

Customer Service Skills:

• Possesses a broad understanding of customer needs and of how to meet those needs.  
• Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.  

Technical:  

• Has an ability to translate that knowledge into benefits for the customer.  
• Maintains a solid strategy for efficient problem diagnosis.  
• Ability to focus on the real issues involved.  
• Expert communicator:  
• Must be an able listener.  
• Communicates early and often with the customer keeping them informed of the situation.  

Judgement:  

• Ability to respond to multiple customer and employee/contractor requests or demands.  
• Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand.

Teamwork:  

• Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives.    
• Communicates clearly with other team members as well as other support organizations.

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor

Preferred disciplines: Business, Computer Engineering, Computer Science, Information Systems, Mathematics.

Licenses, Certifications, or Quals Description

Working Conditions

Other Working Conditions

Test Description