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Claims Agent/Adjuster

At Dominion Energy we love our jobs.  That’s right.  Love.  Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate.  These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.  We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent?  Do you think differently?  Do you want to fall in love with your job? If you answered “yes,” then read on!

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance. 

Job Summary

This role investigates and manages first party property damage claims and other collection claims. Manages general liability claims as required. Other specific responsibilities include: 

  • Prepares reports, gathers and creates sketches, photographs, signed statements, police and fire reports, recorded statements, witness interviews, etc.
  • Uses knowledge of tort laws, regulations, codes, standards, Company procedures and Standard Operating Procedures (SOP's), etc., to analyze third party negligence to determine liability and causes of action up to and including litigation against third parties that damage Company facilities.
  • Testifies in court and other legal proceedings, represents the Company at depositions, arbitrations, mediations and trials.
  • Determines case strategy and acts to identify and locate potential witnesses and exhibits for evidence.
  • Prepares answers to interrogatories and requests for production of documents, etc.
  • Prepares responses to information requests from other departments, legal counsel, insurance carriers, third parties, insurance brokers, vendors, partners, and joint owners.
  • Investigates property losses and coordinates the preparation of insurance claim packages.
  • Negotiates settlements with third parties and/or their attorneys and insurance carriers for matters related to property damage, litigation, third party damages to facilities, etc.
  • Provides training to other Claims and Operations personnel as needed.

Required Knowledge, Skills, Abilities & Experience

3+ years directly related claims or construction experience; (Note:  A Master's degree will count as one year of experience.  A partial year of experience of six months or more will be rounded up to one year)

  • Full knowledge of industry construction and safety standards as well as related gas and electric operating policies and procedures;
  • Full knowledge of industry’s businesses and risk exposures;
  • Full knowledge of industry safety codes, regulations and standards;
  • Full knowledge of legal process regarding lawsuits and third party claims and collections;
  • Strong negotiation, written and verbal communication, and interpersonal skills;
  • Abilities: Strong problem solving; logical reasoning; setting priorities; developing goals; motivating; training and leading employees; analyzing and organizing complex information;
  • Excellent personal computer skills.

The company is actively seeking United States military veterans and service members who meet the qualifications outlined above.

  • Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined above.

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%
Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required


Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.


Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.   To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.  

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

There are many reasons to work at Dominion Energy, but below are the top three employees have shared with us. Click on each of the links to learn more!

1. Safety Centric Work Environment
2. Generous Pay and Benefits
3. Collaborative & Inclusive Culture

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.
I am not just any energy… I am Dominion Energy.
We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry.  We're shaping the future of energy in America.
Join us!

·17,000 employees
·Headquarters: Richmond, VA
·16 states in the US
·$100 billion of assets
·Nearly $35 million in charitable contributions
·100,000+ volunteer hours recorded in the community

Our Commitment to NetZero by 2050

We’ve cut carbon emissions from our electric generation business by approximately 43% (since 2005) and methane emissions from our natural gas business by 32% (since 2010) — and we're just getting started . By growing wind, solar, and renewable natural gas and pursuing innovative technologies, we expect to achieve net zero emissions by 2050. We’ve also committed to reducing the emissions of our suppliers and customers — so we can all move forward together.

Nearest Major Market: Richmond