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Business Process Analyst / Senior Business Process Analyst - Software Product Owner

At Dominion Energy we love our jobs.  That’s right.  Love.  Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate.  These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.  We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent?  Do you think differently?  Do you want to fall in love with your job? If you answered “yes,” then read on!

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.


Job Summary


**This is an in-person position in Richmond / Glen Allen, Virginia. The successful candidate must be able to report the primary office. The primary office will move from the Grayland Office in Richmond, VA to the Innsbrook location in Glen Allen, VA. 


This position will be filled at the appropriate level based on the successful candidate's qualifications.


When it comes to product development, Dominion Energy powers your career. In this role you will disrupt the utility industry with your relentless pursuit of an exceptional user experience and strategic use of technology as a product owner. Your work will put our stakeholders’ needs at the heart of our process, and make access to reliable, affordable, and clean energy even better. Thinking cross functionally, you’ll work with your design and development partners to create products equipping Dominion Energy to safely and effectively deliver our services to our most valuable resource—our customers. Innovation is at the heart of Dominion Energy’s 2050 Net Zero commitments, and in this role, you are too.


What You Will Do: Essential Responsibilities

  • Coordinate a highly motivated team that develops products and services that transform Electronic Transmission for our stakeholders and drives business value.
  • Work on large and small scale projects that have a direct impact on the company.
  • Identify risks and issues and mitigate and/or escalate as needed.
  • Conduct ongoing, immersive user discovery to understand behaviors, motivations, problems, and opportunities across the user journey.
  • Develop hypotheses and rapidly iterate on prototypes to validate the right solutions.
  • Assess the feasibility of solutions, prioritize opportunities, and work with users to document their requirements and then perform quality assurance on products before delivery back to the user.
  • Set direction and goals based on quantitative data, qualitative insights, and strong business acumen in collaboration with business leaders and stakeholders.
  • Stay on top of industry trends and best practices to continuously improve what we do and ensure a great user experience.
  • Forge relationships with key stakeholders.
  • Demonstrate organizational agility to adapt to changing demands.
  • Display strong consultative and collaborative skills.


Improve User Experience with Every Interaction

Drawing on data, you’ll bring new insights to the development of products that offer a well-rounded user experience. Your forward-thinking and strategic approach will be matched by an urge to drive rapid product delivery and make a real impact on the business. To do this, you must be able to inspire and lead others, partnering cross-functionally to scale the experiences we build for our employees or customers.

Required Knowledge, Skills, Abilities & Experience


  • Business Process Analyst - A minimum of 3 years' experience is required with a preferred Bachelor's degree (or 5+ with an Associate Degree; or 7+ years with a High School diploma / equivalent) in product management or a related field 


  • Sr. Business Process Analyst - A minimum of 5 years' experience is required with a preferred Bachelor's degree (or 7+ with an Associate Degree; or 9+ years with a High School diploma / equivalent) in product management or a related field 



  • Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications; A an advanced degree can count as one year experience
  • Fluency and experience working with modern technology stacks and partnering with user experience designers and software engineers is preferred.
  • Strong planning and organizational skills with the ability to facilitate and/or work on multiple project teams simultaneously;
  • Ability to exercise independent judgment and decision-making, along with knowledge of when to get others involved;
  • Proficient in application of business process improvement methodology, benchmarking, and change management;
  • Strong customer service orientation.
  • The company is actively seeking United States military veterans and service members who meet the qualifications outlined below:
    • Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined (above/below)


Education Requirements


Bachelor's Degree is preferred ( or an equivalent combination of education and demonstrated related experience may be accepted in lieu of a preferred degree)

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%
Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required


Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.


Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.   To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.  

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

There are many reasons to work at Dominion Energy, but below are the top three employees have shared with us. Click on each of the links to learn more!

1. Safety Centric Work Environment
2. Generous Pay and Benefits
3. Collaborative & Inclusive Culture

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.
I am not just any energy… I am Dominion Energy.
We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry.  We're shaping the future of energy in America.
Join us!

·17,000 employees
·Headquarters: Richmond, VA
·16 states in the US
·$100 billion of assets
·Nearly $35 million in charitable contributions
·100,000+ volunteer hours recorded in the community

Our Commitment to NetZero by 2050

We’ve cut carbon emissions from our electric generation business by approximately 46% (since 2005) and methane emissions from our natural gas business by 38% (since 2010) — and we're just getting started. By growing wind, solar, and renewable natural gas and pursuing innovative technologies, we expect to achieve net zero emissions by 2050. We’ve also committed to reducing the emissions of our suppliers and customers — so we can all move forward together.

Nearest Major Market: Richmond

Job Segment: Business Process, Senior Product Manager, Product Manager, Testing, User Experience, Management, Operations, Technology