Share this Job

Associate Business Process Analyst - Customer Information Portal (CIP) Bill Print

At Dominion Energy we love our jobs.  That’s right.  Love.  Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate.  These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.  We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent?  Do you think differently?  Do you want to fall in love with your job? If you answered “yes,” then read on!

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance. 

Job Summary


Work locations for Richmond, VA will be 901 E Byrd, Richmond, VA 23219.  This is a new Company facility. 
This role will be within the Meter to Cash tower for the Customer Information Platform (CIP) project. The CIP project is an initiative to replace technology that is core to the VA and NC electric customer experience including core billing systems and customer facing portals.  The Meter to Cash tower focuses on back office processes including the development of customer bills.  The project will include the analysis, design, building and testing phases in order to implement the new technology.   This role will be responsible for business processes related to the development of customer bills in a viewable format, including physically printed bills or electronically read bills.  The role will work alongside technical expertise, and will primarily have responsibility for business functions. 

The Role will be responsible for the following for the bill print functionality:  

•    Analyze, design and document new business processes.

•    Work with team to identify high-level customer requirements.

•    Identify and define business process and product configuration requirements.

•    Identify and define detailed application requirements.

•    Design the product configuration and customization to meet the business process design and application requirements.

•    Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.

•    Assist in translating requirements into test conditions and expected results for product, performance, and user acceptance testing.

•    Serve as a resource for the Change Management Architects as they evaluate training and performance support needs and design the training and performance support products.

•    Work with the technical team to resolve any issues that arise out of the testing process. 

•    Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements. 
•    Validate product fixes. 

•    Inform the functional lead of any issues that may affect the schedule, budget, or quality of the product or the process

Other duties as assigned

Required Knowledge, Skills, Abilities & Experience

Basic Qualifications:

  • 0-2 Years related experience 
  • Note: A partial year of related work experience of 6 months or greater will count a full year towards the requirements.
  • December 2020 Graduates will be considered


Knowledge, Skills & Abilities:

  • Willingness to learn and apply new skill sets,
  • Excellent documentation skills,
  • Strong customer service orientation,
  • Ability to plan, organize, and facilitate work sessions in a team environment.
  • Possess good attitude, dedication and work ethic, the ability to focus, and attention to detail.
  • Readily think outside the box.
  • Be comfortable challenging the status quo: Develop new ideas and processes.
  • See through the eyes of others – customers and colleagues.
  • Champion new processes.
  • Influence peers.
  • Thrive in a fast paced and demanding environment.
  • Independent: Comfortable with decision making as well as developing recommendations and executing.
  • Be a team player
Education Requirements
Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor
Licenses, Certifications, or Quals Description
Working Conditions
Office Work Environment 76 -100%
Other Working Conditions
Test Description
No Testing Required


Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.


Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.   To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.  

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

1. Great Work Life Balance
2. Generous Pay and Benefits
3. Collaborative & Inclusive Culture

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.
I am not just any energy… I am Dominion Energy.
We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry.  We're shaping the future of energy in America.
Join us!

·21,000 employees
·Headquarters: Richmond, VA
·16 states in the US
·$100 billion of assets
·Nearly $35 million in charitable contributions
·100,000+ volunteer hours recorded in the community

Nearest Major Market: Richmond

Job Segment: Business Process, Change Management, Management