Process Assistant I, II, III

Job Summary

Under direct supervision, this role performs routine clerical tasks that support a specific workflow or phase within a business process. Performs routine and repetitive tasks to support transaction of a part(s) of a business process. Duties include:

• Opening and processing mail remittance;
• Posting data;
• Compiling records and reports in predetermined format;
• Maintaining and preparing simple reports and charts;
• Performing simple calculations, etc.;
• Performs general alphabetic and numeric filing;
•  Sorting and cross-referencing;
•  Maintains and updates files, records and logs according to established procedures.
•  Ensures information and reports are complete and consistent with specific rules or procedures.

Required Knowledge, Skills, Abilities & Experience

Process Assistant I

0-2 years general office experience; basic interpersonal/communications skills; must have basic knowledge of computers including Microsoft office products Word, Excel, Outlook and SAP; performs tasks in SAP such as processing invoices, timekeeping, etc with guidance and direction from supervisor; basic knowledge of company and department procedures; must be able to work independently & as a team member; basic knowledge of company and department procedures and works under close supervision.

Process Assistant II
2 - 5 years general office experience; ability to manage multiple activities and resources; strong oral and written communication skills; proficient personal computer skills basic analytical and problem-solving skills; ability to work independently and as part of a diverse team; proficient skills using spreadsheet and word processing applications and SAP; basic knowledge of company and department procedures and works under immediate supervision.

Process Assistant III
5+ years general office experience; comprehensive knowledge of company and department procedures associated with business process or function; strong skills using spreadsheet, word processing and SAP; ability to prioritize work and exercise considerable discretion in the performance of duties; ability to manage multiple activities and resources; strong oral and written communication skills; strong personal computer skills; strong analytical and problem-solving skills; ability to work independently and as part of a diverse team and works under general supervision.

Education Requirements

Required degree (equivalency not accepted in lieu of required degree):

 High School Graduate , GED

Licenses, Certifications, or Quals Description

Working Conditions

Other Working Conditions

Test Description

This job requires recommended test results from SHL Microsoft Assessment(s) administered online during the employment selection process.

Microsoft Word - This test evaluates a candidate’s ability to perform certain operations in a simulated environment of Microsoft Word, and includes the following topics: Applying Illustrations and Graphics, Applying Page Layout, Creating Content, Creating, Printing, and Saving Documents, Formatting Content, Proofreading Documents and Reviewing, Maintaining, and Securing Documents.  

Microsoft Excel - This test evaluates a candidate's ability to perform certain operations in a simulated environment of MS Excel, and includes the following topics: Applying Formulas and Functions, Creating and Analyzing Data, Formatting Cells, Data, and Content, Managing Workbooks and Worksheets, Presenting Data Visually, and Printing and Views.

Microsoft PowerPoint - This test evaluates a candidate’s ability to perform certain operations in a simulated environment of Microsoft PowerPoint, and includes the following topics: Applying Transitions and Animations, Creating, Managing, and Saving Presentations, Formatting Presentation Content, Reviewing, Collaborating, and Delivering Presentations, and Working with Multimedia Elements, Images, and Illustrations.