Operations Analyst I - ROC (Herndon, VA)

Job Summary

Dominion is seeking an Operations Analyst I for our NW Regional Operations Center in Herndon, VA. There is one position that will be filled at the level commensurate with the successful candidate's experience, knowledge, skills and abilities. 

The successful candidate:

• Gathers and analyzes customer calls and various computer data to determine the location and cause of power outages
• Efficiently dispatches first response personnel and repair crews to provide a quick and logical response to outages and emergency situations
• Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill shifts
• Schedules and manages other non-emergency customer-requested work in a timely and cost-effective manner to ensure superior customer service
• Provides accurate and timely information to customers, and first-line resolution to customer complaints
• Accurately reports outages to customers' accounts
• Accurately manages Estimated Restoration Times for customers
• Maintains scheduling, reporting, and follow-up with the Local Office
• Provides timely and accurate data for continual Service Reliability improvements
• Performs other duties as requested or assigned

**This position requires shift work. Must be available for planned and emergency overtime. 

Required Knowledge, Skills, Abilities & Experience

• 2+ years of experience (Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications)
• Basic knowledge of distribution and transmission systems
• Ability to learn job-specific computer applications
• Ability to handle constantly changing and emerging priorities
• Ability to address multiple tasks simultaneously
• Ability to work shift schedule and be available for planned and emergency overtime
• Maintains a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software
• Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows-based applications.
• Problem resolution;
• Demonstrated sound analysis skills

Strongly Preferred

• 9 months of experience in the following is preferred        
• Customer Business Management System (CBMS)
• Trouble Reporting System (TRS)
• Trouble Reporting System Interface (TRSi)
• Network Management System (NMS)
• Dominion Mobile Viewer mapping systems. 
• Other various scheduling software 

The company is actively seeking United States military veterans and service members who meet the qualifications outlined above.

• Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus an appropriate equivalent combination of education and years of experience as outlined above.

Education Requirements

Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School or GED required.

Licenses, Certifications, or Quals Description

Working Conditions

Other Working Conditions

This position requires shift work. Must be available for planned and emergency overtime. 

Test Description