Intern - Regional Operations Center Analyst (Herndon, VA)
Date: Sep 29, 2022
Location: HERNDON, VA, US, 20171
Company: Dominion Energy
At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
Successful candidates who are 50 miles or more from the assigned work location, may be eligible for a one-time housing stipend.
Job Summary
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. Duties may extend to maintaining accurate information and movement in Crew Manager. Performs as Local Storm Analyst and maintains an ability to travel to impacted offices.
Accurately manages Estimated Restoration Times to customers. Provides accurate and timely information to customers and first line resolution to customer complaints. Duties may extend to direct customer correspondence. Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner.
Note: A successful first summer intern may have option to continue in a part time status during following school session.
Required Knowledge, Skills, Abilities & Experience
The knowledge, skills, abilities, and experiences
Knowledge & Skills gained during the internship allowing for permanent placement into this position at graduation include the following:
- Gain basic knowledge of distribution and transmission systems
- Ability to learn job-specific computer applications
- Ability to handle constantly changing and emerging priorities
- Ability to address multiple tasks simultaneously
- Establish a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software
Skills: Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications. Problem resolution; Demonstrated sound analysis skills.
Education Requirements
Must be currently pursuing an Associate's degree with a graduation date between Winter 2023 and Spring 2025 pursuing a degree in Business, Technology or another related degree
Must have a 2.5 GPA or greater
Licenses, Certifications, or Quals Description
Working Conditions
Other Working Conditions
Test Description
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company – it's the difference between taking a job and starting a career.
Nearest Major Market: Washington DC
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