Installation Specialist/Trainee

At Dominion Energy we love our jobs.  That’s right.  Love.  Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate.  These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.  We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent?  Do you think differently?  Do you want to fall in love with your job? If you answered “yes,” then read on!




At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance. 


Job Summary

The Service Department is responsible for servicing and installing various natural gas appliances (residential and commercial), setting and maintaining residential and light commercial meters, restoring gas service to customers, and responding to after-hours and emergency calls.

This position:
•    Assists in the installation of natural gas appliances, meters, and facilities in an efficient and safe manner while achieving excellent customer service.
•    Uses Computer Aided Dispatch (CAD) to distribute and route work orders to computers mounted in company vehicles.
•    Lights gas pilots on natural gas residential and/or commercial appliances.
•    Completes minor appliance repairs.
•    Runs customer fuel lines.
•    Completes appropriate paperwork in writing and on the computer.
•    Safely drives a company vehicle.
•    Operator Qualifications involve written guidelines and requirements natural gas employees must follow to ensure the safe and responsible operation of natural gas pipelines.  Required, annual Operator Qualification testing involves both written and hands-on components to ensure those who perform covered, safety-sensitive tasks on the natural gas system are trained, knowledgeable, and qualified.


This position reports to the Company’s South Durham Operations Center in Durham, North Carolina.

There is one position which will be filled at the level commensurate with the successful candidate’s education, experience, knowledge, skills, and abilities.

Required Knowledge, Skills, Abilities & Experience

Trainee Service (0-6 months)
Installation Specialist IV (18 months)*  

*highest level an applicant can be hired.

The factors to be accorded weight in determining the appropriate job level for the applicant are relative knowledge, skills, abilities, efficiency, experience, education and special training with respect to the skills required for the job opening. 

•    Must have knowledge and skills with common hand and power tools.
•    Effective communication skills for positive customer interactions are critical.
•    Ability to work in enclosed areas such as crawl spaces, basements, and attics.
•    Ability to work on elevated areas such as roofs and utilize ladders, scaffolding and lifts.
•    Ability to adhere to safe working and defensive driving procedures. 
•    Willingness to work as a team member within a diverse team.
•    Basic computer and internet navigation skills are key.
•    Ability to serve as a natural gas emergency responder.
•    Availability for overtime and after-hours, on-call work (including weekends and holidays, if needed).
•    Must be willing and able to meet a 45-minute emergency response time from the geographical center of the Durham area.  Emergency response time is a critical measure for the Company and candidates are required to consistently meet this requirement, including when on-call.
•    Occasional heavy lifting up to 80 lbs. independently.

Preferred Knowledge, Skills, Abilities & Experience
•    A demonstrated knowledge of safety procedures.
•    A good mechanical aptitude.
•    A demonstrated ability to use and comprehend mathematical calculations and formulas.
•    Bilingual (Spanish) candidates.

Education Requirements

Completion of high school or equivalent (i.e., GED) is required..

Licenses, Certifications, or Quals Description

Must have a valid driver's license with a safe driving history.

Other Working Conditions

Work is performed in customer's premise, as well as, outside in varying weather conditions (i.e. cold, heat, rain, etc.)

Position works around fumes, energized wires, dust/grease/oil, and in confined spaces.

Position works in enclosed areas such as crawl spaces, basements, and attics, as well as, elevated areas such as roofs and utilize ladders, scaffolding and lifts.

Position may encounter agitated/upset customers.

Test Description

No Testing Required

Other Information

These and other duties as assigned constitute essential functions of the job.


Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.


Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.


Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.   To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.  

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

There are many reasons to work at Dominion Energy, but below are the top three reasons employees have shared with us. Click on each of the links to learn more!

1. Safety Centric Work Environment
2. Generous Pay and Benefits
3. Collaborative & Inclusive Culture 

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.
I am not just any energy… I am Dominion Energy.
We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry.  We're shaping the future of energy in America.
Join us!

·17,000 employees
·Headquarters: Richmond, VA
·16 states in the US
·$100 billion of assets
·Nearly $35 million in charitable contributions
·100,000+ volunteer hours recorded in the community

Our Commitment to NetZero by 2050

We’ve cut carbon emissions from our electric generation business by approximately 46% (since 2005) and methane emissions from our natural gas business by 38% (since 2010) — and we're just getting started. By growing wind, solar, and renewable natural gas and pursuing innovative technologies, we expect to achieve net zero emissions by 2050. We’ve also committed to reducing the emissions of our suppliers and customers — so we can all move forward together.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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