LAN Administrator
At Dominion Energy we love our jobs. That’s right. Love. Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate. These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever. We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent? Do you think differently? Do you want to fall in love with your job? If you answered “yes,” then read on!
At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.
This position does not offer relocation assistance.
Job Summary
Dominion Energy has an opening for an IT-Technician on the Workforce Support Team located in Cayce, SC.
- This position requires the ability to provide expert and creative solutions to user problems to ensure customer satisfaction and productivity.
- Research, resolve, and respond to complex questions received via telephone calls, customer generated tickets or emails, and provide support on electronic services, in accordance with current standards.
- The position provides support for software as described in triage documentation and has proficient knowledge of Windows10, and Office 365.
- The position requires close coordination with all IST infrastructure and support teams.
- Extended hours, weekend and off-shift work to abide by various service level agreements and is on call 24 hours a day, 7 days per week on a rotation basis.
The company is actively seeking United States military veterans and service members who meet the qualifications outlined below.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined (above/below).
Required Knowledge, Skills, Abilities & Experience
- 3+ years of related experience (a partial year of related experience of 6 months or greater will count as a year towards the qualifications)
- Must have a valid driver's license with a good driving record.
- Must be in good physical condition to lift, stand and bend and can lift 50 lbs.
- Analyze hardware, software and network problems, disruptions or outages.
- Communication via telephone and E-mail to the users and peers.
- Understand network software and must be able to diagnose problems using network monitoring tools.
- Install and support MS Office 365, and Windows10.
- Provide excellent customer service skills to customers
- Provide first level support based on triage documentation.
- Refers more complex or unresolved issues to appropriate technical, professional or service personnel for problem diagnosis and resolution.
- Strong problem-solving skills and the ability to work in a team environment as well as the ability to work independently
- Familiar with basic PC hardware functionality
- In addition, the position requires close coordination with all IT infrastructure and support teams. Extended hours, weekend and off-shift work to abide by various service level agreements and is on call 24 hours a day, 7 days per week on a rotation basis.
Education Requirements
Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: BS 3+ year of experience. Other Education: Business, Computer Engineering, Computer Science, Information Systems, Mathematics.
High School and 7+ years of related experience.
Licenses, Certifications, or Quals Description
Working Conditions
Test Description
Competencies
Other Information
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.
You can experience the excitement of our company – it's the difference between taking a job and starting a career.
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Engineer, Information Systems, Computer Science, Testing, Engineering, Technology, Research