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Account Mgr-Large Customer

Job Specific Information                                   

Location Corporate Headquarters Bldg B 
  Cayce, SC 29033-3712  
Business Unit Southeast Energy Group 
Operating Group Wires 

This posting closes on October 21, 2019.


At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

Job Summary

The Large Customer Accounts and Services Department of Dominion Energy South Carolina, Inc. ("DESC") is seeking to fill multiple Account Manager positions, primarily responsible for developing successful relationships with DESC's largest electric and natural gas customers to ensure that DESC's customer service objectives are achieved. Location of positions is flexible.


o Establish strong relationships with assigned large customers to ensure the customer expectations are met and DESC's objectives are realized

o Develop an in-depth understanding of complex electric and natural gas rate structures, billing options, marketing plans, demand response programs, and renewable options to meet customer needs

o Own and manage the total customer relationship including interfaces with other DESC departments and senior leadership, having the ability to analyze and satisfactorily resolve customer problems and concerns

o Coordinate and manage customer service projects and load growth opportunities with DESC electric transmission, electric and gas distribution, gas operations and others

o Assist DESC economic development group with new or expanding customers within the DESC service territory by negotiating complex service contracts to promote load growth, meet customer expectations, and ensure appropriate ROI for DESC

o Coordinate and provide technical requirements for planned DESC facility and customer maintenance outages, transmission and distribution construction projects, and emergency scheduled repairs to ensure that customer expectations and utility needs are met in a timely manner

o Provide emergency storm and after-hours support by providing system outage/voltage sag information and customers service restoration estimates

o Gain customer support for DESC's positions on specific regulatory items, local ordinances, or legislative issues, while communicating and collaborating their respective positions to key internal stakeholders

o Maintain effective communication and education channels to share key information and assistance between DESC and assigned customers/stakeholders

o Develop and maintain comprehensive working knowledge of electric and natural gas systems and components, including those associated with DESC transmission and distribution systems, to understand their impact to the customer's systems, and of industrial processes and technologies used by assigned large customers that affect the energy delivery methods including all energy end uses

Required Knowledge, Skills, Abilities & Experience

o Bachelor of Science degree in Engineering or related field

o Five years of prior work experience in utility operations or commercial/industrial customer service

o Demonstrated ability to successfully manage multiple projects and issues simultaneously

o Demonstrated excellent judgment and decision-making skills

o Demonstrated excellent interpersonal skills including communication skills, presentation skills, conflict resolution and negotiation skills, and leadership skills

o Proven self-starter, results-oriented, and requiring little supervision to get things done

o Demonstrated ability to work in a team environment to meet customer expectations

o Strong working knowledge of energy efficiency advancements and programs and have the knowledge and capability to pass the CEM certification test

o Reliable transportation and a valid driver's license with a good driving history


o MS, MBA, or equivalent experience

o Professional Engineer (PE) and/or Certified Energy Manager (CEM)

o Adept in DESC CIS system, electric and/or natural gas distribution and transmission systems, electric grid operations, and natural gas markets

o Knowledge of customer-side energy distribution and energy-consuming systems and processes, customer metering and customer procedures

o Experience managing customer relationships in a utility setting

o Knowledge of business processes, trends, economic development, regulatory framework and local business climate.

Education Requirements

Bachelor of Science degree in Engineering or related field

Working Conditions
Test Description

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, PTO, retirement plans, paid holidays, tuition reimbursement, and much more.  To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

1. Great Work Life Balance
2. Generous Pay and Benefits
3. Collaborative & Inclusive Culture

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.
I am not just any energy… I am Dominion Energy.
We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry.  We're shaping the future of energy in America.
Join us!

·21,000 employees
·Headquarters: Richmond, VA
·18 states in the US
·100 billion of assets
·Nearly $35 million in charitable contributions
·100,000+ volunteer hours recorded in the community

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