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Business Performance Analyst

At Dominion Energy we love our jobs.  That’s right.  Love.  Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate.  These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.  We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent?  Do you think differently?  Do you want to fall in love with your job? If you answered “yes,” then read on!

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance. 

Job Summary

Dominion Energy Ohio is looking for a Business Performance Analyst to join the team in Cleveland, OH.  This role will prepare, analyze, and present billing and revenue reporting for business processes.

Additional responsibilities include, but are not limited to, the following:

  • Define and develop performance metrics; analyze and recommend data collection process improvements; and ensure data integrity as it relates to reporting and analytics.
  • Identify and implement better work and business processes.
  • Develop programs and implement automated methods and systems to track workflow and performance efficiencies.
  • Will support the large volume billing systems and will interact with the following departments: Rates and Regulatory, Accounting and Taxes. In addition, support to other departmental areas (Measurement/Transportation Services) will be required.
  • Analyze data from various sources including billing systems, organizing that data and providing that information to several departments.
  • Working closely with measurement and transportation departments to ensure accurate data and correct bills. 
  • Identifying billing discrepancies and correcting.
  • Communicating to all necessary parties when completed. 
  • Entering rates that are directly billed to all customers including residential and commercial. 
  • Investigation of payments and where they should be posted to.
  • Preparing and learning new reports on an as needed basis. 
  • Communicating directly to internal and external customers is a requirement of this position.
  • Perform other duties as requested or assigned.

Required Knowledge, Skills, Abilities & Experience

Minimum Requirements (Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications):

  • 3+ years of directly related work experience with a Bachelors degree; or  
  • 5+ years of directly related work experience with Associates degree; or
  • 7+ years of directly related work experience with an HS/Technical/GED.
  • Directly related experience can include analyzing data, customer relations, customer service, and/or any similar experience.


Additional Knowledge, Skills, and Abilities: 

  • Strong planning, organizational and project management skills with the ability to facilitate and/or work on multiple project teams simultaneously;
  • Ability to exercise independent judgment and decision-making.
  • Effective analytical skills.
  • Strong computer skills.
  • Excellent oral and written communication skills.
  • Ability to prioritize daily tasks and meet critical deadlines 
  • Experience in Microsoft excel for reporting purposes. 

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor 

Preferred Discipline(s):  Accounting, Business, Economics, Finance

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%
Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required


Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.


Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.   To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.  

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

There are many reasons to work at Dominion Energy, but below are the top three employees have shared with us. Click on each of the links to learn more!

1. Safety Centric Work Environment
2. Generous Pay and Benefits
3. Collaborative & Inclusive Culture

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.
I am not just any energy… I am Dominion Energy.
We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry.  We're shaping the future of energy in America.
Join us!

·17,000 employees
·Headquarters: Richmond, VA
·16 states in the US
·$100 billion of assets
·Nearly $35 million in charitable contributions
·100,000+ volunteer hours recorded in the community

Our Commitment to NetZero by 2050

We’ve cut carbon emissions from our electric generation business by approximately 46% (since 2005) and methane emissions from our natural gas business by 38% (since 2010) — and we're just getting started. By growing wind, solar, and renewable natural gas and pursuing innovative technologies, we expect to achieve net zero emissions by 2050. We’ve also committed to reducing the emissions of our suppliers and customers — so we can all move forward together.

Nearest Major Market: Cleveland

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