Device Support Technician II-Cayce, SC
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.
Job Summary
This intermediate-level position involves providing support and maintenance for user hardware and software under general supervision. Responsibilities include troubleshooting device issues, implementing and ensuring compliance with device policies, and occasionally guiding less experienced personnel. This role requires working in multi-platform environments and multiple business areas, with performance monitored against established service levels. Working independently or with general supervision this role will perform Windows device imaging and lifecycle management; diagnose and repair various devices, application and network connection issues; provide peripheral device support; coordinate and implement software and hardware upgrades; monitor and respond to technical hardware and software problems; compile records related to hardware and software as needed; interface with various support groups to ensure proper resolution and escalation of issues.
Required Knowledge, Skills, Abilities & Experience
The knowledge, skills, abilities and experiences that are required for entry into this job include the following:
3+ years of relevant experience in a directly related field -Proficiency in software applications and both Windows and iOS-based hardware.-Strong understanding of customer needs, urgency in addressing issues, and ability to translate knowledge into customer benefits.-Efficient problem diagnosis, focusing on real issues, and managing multiple requests by prioritizing tasks.-Effective listening and communication skills, keeping customers informed, and collaborating with team members.
Education Requirements
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:
Bachelor
Preferred Discipline(s): Business, Computer Engineering, Computer Science, Information Systems, Mathematics
Other disciplines may be substituted for the preferred discipline(s) listed above.
Licenses, Certifications, or Quals Description
Working Conditions
Other Working Conditions
Test Description
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.
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Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina
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