Associate Distribution Operator/ Distribution Operator (DESC)

Job Summary

Join Dominion Energy South Carolina as an Associate Distribution Operator/Distribution Operator and play a critical role in maintaining the safety, reliability, and restoration of electric service for our customers across the region. Based in Cayce, South Carolina, this position offers an exciting opportunity to work at the center of real-time system operations, coordinating outage response, dispatching field resources, and supporting the electric distribution network. The selected candidate will be placed at the level that best aligns with their education, experience, knowledge, skills, and abilities while contributing directly to operational excellence and customer service.”

Responsibilities include, but are not limited to, the following:

• Ensures all reporting is completed to keep management informed of system conditions, circuit outages, key and critical customer interruptions, and extended outages.
• Communicates with contact center personnel and on-call personnel in business offices on status of distribution outages and service restoration efforts;
• Investigates customer issues, troubleshoots the nature of outage to identify the responsible party and helps customer understand and resolve internal electrical issues without dispatching a truck;
• Estimates arrival time for crews and communicates outage information;
• Dispatches trouble orders, communicates switching needed to resolve outage and issues hot line tags/clearance, instructs switching steps, releases hot line tags.
• Perform other duties as requested or assigned.

Required Knowledge, Skills, Abilities & Experience

Associate Distribution Operator:

0 - 2 years in utility operations or a comparable work environment. 
Must successfully complete DESC dispatcher training and DESC dispatcher training courses.
Knowledge of basic computer skills of Microsoft Office.
Demonstrated knowledge of electric operations technical terminology and operating procedures.

 Distribution Operator:

Four (4) years’ experience as a DE Journeyman lineman/Journeyman Substation Electrician/Technical Specialist or commensurate experience OR
Two (2) year Associates degree in a technical field and two (2) years’ experience in a utility operations or related work environment OR
Must successfully complete DESC associate dispatcher training and DESC Dispatcher training courses.
Required experience in OMS, SCADA, GIS,CSR Desktop, NXT Communicator, CADS, Web Portal.
Excellent PC Skills.
Comprehends electric operations technical terminology and operating procedures.

Additional Knowledge, Skills, and Abilities for Both Levels:

 Excellent oral, written and interpersonal skills.
 Excellent customer service skills.
 Works well in a team environment.
Demonstrated knowledge of electric operations technical terminology and operating procedures.
Must be able available to work after hours, schedule overtime, and call out for emergencies and storm restoration.
Must live within a reasonable commuting distance of the reporting location due to call out and emergency situations 

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Associate

Licenses, Certifications, or Quals Description

Working Conditions

Other Working Conditions

Must be able to travel as needed and, in certain cases, travel could significantly exceed 25%

Test Description

No Testing Required