Associate Business Process Analyst
Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.
We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.
Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.
Job Summary
Responsible for assisting with analysis and making recommendations for changes to internal processes and/or standards/specifications in order to create more efficient and economical operations for Dominion Energy. Assist on projects to identify and document the major business processes associated with the business unit; conduct benchmarking and best practice analysis of the business unit's processes against both industry and non-industry processes; identify opportunities to improve the efficiency and effectiveness of the business processes within the entire business unit without jeopardizing reliability, availability, or safety; develop business cases to support recommendations; and monitor the progress associated with the implementation of recommended changes. Apply process modeling tools, process improvement methodology, benchmarking, project management, and change management to projects.
Required Knowledge, Skills, Abilities & Experience
0-2 years of relevant experience in directly related field.
- Willingness to learn and apply new skill sets.
- Excellent documentation skills.
- Strong customer service orientation.
- Ability to plan, organize, and facilitate work sessions in a team environment.
- Prior exposure/experience with MS Excel, Power BI, R, SQL, is a plus.
- Experience with Verint data analytics applications, preferred.
- Sound understanding of contact center operational metrics, preferred.
- Experience with Customer Communication Record (CIS/CRM) Data Analysis.
Education Requirements
Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:
Bachelor's Degree
Preferred Discipline(s): Business; Statistics; Mathematics
Other disciplines may be substituted for the preferred discipline(s) listed above.
Licenses, Certifications, or Quals Description
Working Conditions
Other Working Conditions
Test Description
Export Control
Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.
Other Information
We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.
Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.
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Nearest Major Market: Columbia
Nearest Secondary Market: South Carolina
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