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Associate Customer Field Representative

At Dominion Energy we love our jobs.  That’s right.  Love.  Every day we go to work filled with passion to be excellent, to creatively problem solve and to innovate.  These are exciting days for energy companies, and Dominion Energy aims to shape the future of energy in America. We are looking at all of our work with fresh eyes, retooling everything we do, in every part of the company, to operate more sustainably and to deliver energy more reliably than ever.  We are looking for interesting, independent thinkers and doers who can help shape the culture of a forward-looking company that’s proud of its rich legacy. Are you a change agent?  Do you think differently?  Do you want to fall in love with your job? If you answered “yes,” then read on!

At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance. 

Job Summary

This is an entry level position, under direct supervision, responsible for reviewing account information to determine disconnect of service, extension of service, customer change accounts, and final bill orders; performs Automated Read Only Program (AROP).

Required Knowledge, Skills, Abilities & Experience

0-2 years experience in customer service or related field. Must be able to demonstrate basic knowledge and skills in customer service and credit/collections; must have basic computer knowledge and skills; must be able to use tools such as a meter key and adjustable wrench; must have basic troubleshooting, problem-solving , and mathematical skills for reviewing accounts; must have a basic ability to read maps, navigate in various territories, and retain knowledge of company's credit policies, North Carolina Utility Commision rules and regulations; must have basic verbal and written communication and interpersonal skills to communicate with customers in an effective and professional manner; must have a basic knowledge of the assigned area and surrounding town must be able to effectively read gas meters, and properly research and record meter and account information on a computer; must be able to work independently and as a team member; must be able to work outdoors in varying weather conditions; must be able to frequently travel to customers' premises, where encounters with customers or dogs and other animals may occur; must be able to balance and prioritize workload based upon time of year.

Education Requirements

Completion of high school or equivalent (i.e., GED) is required.

Licenses, Certifications, or Quals Description
Valid driver's license with safe driving record and at least 1 year of driving experience
Working Conditions
Outdoors 26-50%
Office Work Environment 26-50%

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, PTO, retirement plans, paid holidays, tuition reimbursement, and much more.  To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

1. Great Work Life Balance
2. Generous Pay and Benefits
3. Collaborative & Inclusive Culture

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.
I am not just any energy… I am Dominion Energy.
We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry.  We're shaping the future of energy in America.
Join us!

·21,000 employees
·Headquarters: Richmond, VA
·18 states in the US
·100 billion of assets
·Nearly $35 million in charitable contributions
·100,000+ volunteer hours recorded in the community

Nearest Major Market: Raleigh

Job Segment: Customer Service Representative, Customer Service, Research, Entry Level