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Customer Contracts Administrator II

Date: Jan 4, 2019

Location: HERNDON, VA, US, 20171

Company: Dominion Energy

Nearly 7.5 million customers in 18 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to sustainable, reliable, affordable, and safe energy and is one of the nation's largest producers and transporters of energy with about $100 billion of assets providing electric generation, transmission and distribution, as well as natural gas storage, transmission, distribution, and import/export services.

As one of the nation's leading solar operators, the company intends to reduce its carbon intensity 60 percent by 2030. Through its Dominion Energy Charitable Foundation, as well as EnergyShare and other programs, Dominion Energy contributed more than $30 million in 2018 to community causes throughout its footprint and beyond. Please visit, to learn more.

Diversity is linked to every aspect of our business to include how we attract, develop and retain our future talent. An inclusive environment encourages the coming together of different talents, thoughts and energies. The company’s commitment to employing military veterans through the Troops to Energy Jobs program is one way we are able to ensure workforce diversity.


At this time, Dominion Energy cannot transfer nor sponsor a work visa for this position.

This position does not offer relocation assistance. 

Job Summary

Responsible for the development, negotiation, amendment, implementation and administration of agreements, contracts and terms and conditions for major retail customer groups and County, Municipal and State groups. Provides interpretation, guidance and support in the administration and enforcement of contractual matters, service agreements and regulatory issues. Provides interpretation of existing Franchise agreements for Distribution business unit.Negotiates with other utilities and landowners in preparation of Service Territory Boundary Adjustment requests.Provides in-depth knowledge and direction in interpreting policies, procedures, agreements and filed terms and conditions. Advises on contractual rights and obligations and resulting economic and legal consequences. Assists with the update and publication of all major Design cost to customer process improvements.Develops and administers training to company personnel. May act as a resource for lower level Customer Contracts Administrators.Develops and implements company policies and procedures affecting major customer groups, including long-range planning and analysis of industry trends. Directs or prepares difficult or complex customer negotiations and/or participates in negotiations regarding agreements, contracts and terms and conditions. Directs or prepares complex customer agreements and contracts.Presents and explains complex agreements, complex cost to customer calculations, rate schedule applicability, and complex terms and conditions to all customer types as subject matter expert.Prepares complex or master agreements for large customer groups and special customer classifications. Prepares complex project design parameters to determine customer charges. Determines and authorizes the application of complex metering solutions and specialized billing determinants for major customers.Routinely responds to customer concerns and requests by phone or email to explain policy, cost, design criteria, facilities charge options, and contract billing parameters.Routinely responds to customer requests by phone or email to work up options for electric billing cost containment, reduction or modification of electric facilities, and applicability and cost of filed Tariff Schedules .Determines need for legal review and advice on particular issues. Assists with preparation of testimony, exhibits and filings with regulatory commission involving contractual matters, agreements and terms and conditions. May assist in major outage response including patrolling, guiding crews, analysis of outage data, etc.


Required Knowledge, Skills, Abilities & Experience

  • Minimum 4 years directly related experience including at least 2 years Electric Distribution experience
  • Full knowledge and application of contracts and customer agreements
  • In-depth knowledge and application of regulatory methods, requirements and procedures
  • In-depth knowledge of policies, procedures and terms and conditions regarding electric service facilities and charges
  • Basic knowledge and application of accounting, finance and rate-making principles
  • Advanced verbal and written communication skills (including technical writing)
  • Advanced organizational and project management skills
  • Strong negotiation skills
  • Strong computer skills
  • Works independently
  • Able to interpret and apply complex policies and procedures
  • Analytical and statistical abilities
  • Creative and abstract thinking abilities
  • Project leadership abilities


Education Requirements

Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor , Disciplines: Preferred: Business , Other Education: Business

Working Conditions

Office Work Environment 76 -100%

Test Description

No Testing Required


Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.


Other Information


We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.   To learn more about our benefits, click here


Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.  


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Nearest Major Market: Washington DC

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