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Network Specialist (Voice Engineer) (BHE GT&S)

Date: Sep 8, 2021

Location: Richmond, VA, US, 23230

Company: Dominion Energy

Berkshire Hathaway’s commitment to building a stronger energy future is matched by our commitment to our employees who will make it a reality. Our employees are integral to our success and work hard to exceed customer expectations. We provide fulfilling employment opportunities, are committed to attracting and retaining the best employees, and support an environment that reflects the diversity of our communities.


On November 1, 2020, Dominion Energy sold its gas transmission and storage business to Berkshire Hathaway Energy. In light of this transaction, the application process and benefits package are temporarily shared by Dominion Energy and BHE Pipeline Group while the full integration of the gas transmission and storage business into BHE Pipeline Group is ongoing. Please note: when applying to a BHE GT&S position, some correspondence and documentation throughout the application and selection process will come from, or reference, Dominion Energy.  If you have any questions or concerns through the BHE GT&S application process, please reach out to


At this time, BHE GT&S cannot transfer nor sponsor a work visa for this position. 


This position does not offer relocation assistance.



Job Summary

Provides highly skilled technical design, support, implementation and migration of voice telephony services at the expert level.

•Working independently, performs the most complex planning and evaluation of voice telephony systems, carrier services and/or data network systems.
•Monitors and maintains compliance with regulations for voice telephony networks and serves as subject matter expert.
•Leads capital projects, either independently or as the technical peer of the assigned Project Manager.
•Develops voice network standards and applications.
•Represents Gas Transmission & Storage (GT&S) with vendors to identify and purchase hardware and software.
•Works with multiple business units on multi-project assignments.
•Mentors and advises less experienced staff. 
•Responsible for support of existing Avaya PBX and Nortel key systems and migration to Cisco IP telephony services across all of GT&S, including Cisco Call Manager and Unity voice mail. 
•Builds, maintains, and act as lead troubleshooter of relevant voice network infrastructure systems, components, and links to public switched telephone network with PRI and SIP services.
•Provides design, implementation, and support for video conference systems. 
•Responsible for approval, oversight and education of technicians and other staff on move/add/change work in the systems and building standards for, and executing upon, ongoing system maintenance and upgrades.
•Perform other duties as requested or assigned.


This position may report to our BHE GT&S Headquarters in Richmond, VA or our White Oaks General Office Building in Bridgeport, WV. 

Required Knowledge, Skills, Abilities & Experience

Minimum of eight plus years of telecommunications network experience desired in voice related systems such as Cisco Call Manager and/or Avaya.

  • Expert-level understanding of voice over IP and related voice protocols.
  • Lead or technical SME role on major telecommunications projects or operations.
  • High-level understanding of IP networking subject matter, including DNS, network access control, access control lists, DHCP and quality of service.
  • Expert understanding of carrier technologies, including SIP, PRI, ISDN, local and long distance.
  • Proficient in Microsoft Office applications
  • Ability to work in a 24-hour on-call capacity as needed


  • Experience within an environment with strong change and release management process and procedures
  • Expert knowledge of telecommunication circuits and services, including carrier routing, PRI, SIP trunking.
  • Familiarity with telecom expense management (TEM) systems, circuit provisioning, and circuit lifecycle.
  • Experience with interactive voice response (IVR) related systems
  • Expertise with MS Teams and Jabber softphones and integrations
  • Expert knowledge in configuring Cisco voice gateways for SIP, MGCP, SCCP, etc. with PRI
  • Cisco Emergency Responder expertise.
  • Cisco Unity voice mail system expertise
  • Ability to interface with various components needed to build and support voice systems in an enterprise environment, including server/VMWare, backup, Active Directory, database, and related components.
  • Cisco and Avaya voice related certifications or equivalent experience (CCVP, Avaya Intermediate)

Education Requirements

Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor , Disciplines: Preferred: Business,Computer Science,Information Systems,Mathematics

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Other Working Conditions

Test Description

No Testing Required



Export Control

Certain positions at BHE GT&S may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in BHE GT&S limiting its consideration of certain applicants.


Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.   To learn more about our benefits, click here



BHE GT&S is an equal opportunity employer that values diversity in the workplace.  We provide equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran, or disability status.  Our values guide us in accordance with all local, state and federal laws and regulations governing personnel activities.





Nearest Major Market: Richmond

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